24 Hour Towing
We hope that you are never stranded in the dead of night on a dark and lonely road. These frightening situations do arise and when they do, we hope that you will contact Cary Towing Service right away. Our communication software ensures that you will always speak to a live agent when you call. During non traditional operating hours, a tow operator is always on call. You will never encounter a disgruntled employee. Our staff is trained to be courteous and empathetic regardless of what time you call, day or night.
On Call Communication System
You may have discovered the hard way that when our competitors say they offer 24 hour towing, what they really mean is that they tow when it is convenient for them. When you phone us after normal business hours, the call is routed to the tow operator on call. You never have to concern yourself with managing another person’s emotions because our staff is trained to be empathetic and courteous. We know that if you are calling during non traditional business hours it must be an emergency. Our dispatchers and drivers are trained in emergency best practices. They utilize active listening skills to ascertain, your safety, location and vehicle specs.
Empathetic Phone Assistance
Not to be confused with sympathy or pity, our dispatchers and tow operators are trained to be empathetic. Empathy is the vicarious identification with another’s experience. Identification via thoughts, feelings, attitudes or emotions. We are human and understand that you may currently have very little control over your experience. Part of what we offer is ultimately allowing you to regain control. If you happen to be alone in a dark and deserted area, a dispatcher will remain on the phone with you until help arrives. Some of our emergency calls come from customers in shock as a result of a serious accident. These situations warrant hold holding as well.
24 Hour Roadside Assistance
Included within our ‘round the clock service is 24 hour emergency roadside assistance. This includes flat tires, fuel deliveries, jumpstarts and vehicle lockouts. There is never a good time to experience a flat tire. Blowouts are startling and inconvenient. If you do not have a spare, we will transport you and your vehicle to the nearest tire shop or to your home if you desire. When driving on less popular roads and highways, gas stations are few and far between. If you find yourself unable to make it to a gas station before running out of fuel, Cary Towing Service can deliver diesel, 87, 91 and 93 fuel.
Safety and Security
Your safety is our priority. We receive all types of calls; each with varying degrees of seriousness. Our dispatchers are trained to recognize the warning signs. They listen to the intonations in your voice. Once they pinpoint your location with our advanced GPS system they are able to see a detailed street level image of your whereabouts. He will ask you if you feel like you are in danger. If the sun has set we will request that you wait inside an open business within close proximity. When that is not an option, you will be advised to wait inside the vehicle with the doors locked. It is not uncommon for us to remain on the line until help arrives.